1. Introduction
Excel Autogrow India Pvt. Ltd. (“Company”, “we”, “our”, or “us”) is committed to protecting personal data in accordance with applicable laws, including:

• The Information Technology Act, 2000

• The Digital Personal Data Protection Act, 2023 (DPDP Act)

This Privacy Policy explains how we collect, process, store, and protect personal data when you use our website, purchase our products, or interact with our services.
By accessing our website, you consent to the practices described in this Policy.

2. Personal Data We may collect the following:
A. Information Provided Directly by You

• Name

• Email address

• Phone number

• Company name

• Billing and shipping address

• GST details (if applicable)

• Any information submitted through enquiry forms or communication
   

B. Automatically Collected Data

• IP address

• Device type

• Browser information

• Website usage data

• Cookies and tracking data
   

3. Purpose of Processing
We process personal data only for lawful purposes, including:

• Processing orders and transactions

• Providing customer support

• Responding to enquiries

• Managing warranties and services

• Improving website performance and user experience

• Sending service-related communications

• Marketing communications (only where consent is provided)

• Complying with legal or regulatory obligations
  
   

By providing your personal data, you consent to its collection and processing for the purposes described in this Policy.
You may withdraw your consent at any time by contacting us. Withdrawal of consent may affect our ability to provide certain services.

5. Data Sharing and Disclosure
We do not sell or rent personal data. We may share personal data with:

• Payment gateway providers

• Logistics and courier partners

• IT service providers and hosting partners

• Professional advisors

• Government or regulatory authorities when required by law

All third parties are required to maintain confidentiality and data security standards.

6. Data Security Safeguards
We implement reasonable technical and organizational measures to protect personal data against:

• Unauthorized access

• Disclosure

• Alteration

• Loss or misuse

While we strive to protect your data, no system can guarantee absolute security.

7. Data Retention
We retain personal data only for as long as necessary to:

• Fulfill the purposes outlined in this Policy

• Comply with legal, tax, and regulatory obligations

• Resolve disputes

After retention periods expire, data is securely deleted or anonymized.

8. Your Rights Under the DPDP Act, 2023
As a Data Principal under the Digital Personal Data Protection Act, you have the right to:

• Access information about your personal data

• Request correction or updating of inaccurate data

• Request erasure of personal data (subject to legal obligations)

• Withdraw consent

• Grievance redressal
  To exercise your rights, contact us to info@autogrow.com . We will respond to grievances within a reasonable period as required by law.

9. Cookies
Our website uses cookies and similar technologies to enhance user experience and analyze traffic.
You may disable cookies through your browser settings; however, some features of the website may not function properly.

10. Cross-Border Data Transfer
Where necessary, personal data may be processed or stored outside India in accordance with applicable legal requirements and safeguards permitted under the DPDP Act.

11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
Continued use of our website constitutes acceptance of the updated Policy.

12. Contact Us
If you have questions regarding this Privacy Policy or your personal data, please contact: Email: info@autogrow.com